Shipping & Return Details
All orders are shipped to United States and Canada via the USPS. Note to Canadian Customers; Payment of any and all taxes, tariffs or import duties are the responsibility of the Customer.
All International orders will be shipped via the United States Post Office. Note to International Customers; Payment of any and all taxes, tariffs or import duties are the responsibility of the Customer.
All orders will be shipped out the next business day. Please note that we only ship orders Monday- Friday.
Delivery times shown at checkout are estimated, we do not provide money-back guarantees for any delivery method.
There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Moncrieff Leathers. If you refuse the order, you will not be refunded by Moncrieff Leathers.
If your package is marked as undeliverable or returned to the sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Moncrieff Leathers is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
If you are unhappy with your purchase, you may return it for a refund or exchange within 30 days. Returned products must returned in new, unused, condition and be neatly packaged and insured for your protection. Product returned after 30 days or returned in less-than-new condition may be rejected or subject to a restock fee which will be determined on a case-by-case basis. Items which have been altered in any way are not returnable. We do not refund shipping charges, and return shipping is the customers responsibility. Please include the name and billing address of the person or organization which placed the order. Include a daytime phone number and/or an email address so that we may contact you during regular business hours if we have questions about the return.
All custom made to order items are not eligible for return or refund.